KITKaro Refund and Cancellation Policy

Last updated: 12-10-2026

This policy applies to payments made to Easy Life Concept Private Limited for KITKaro. It is part of our Terms of Service.

1. Free plan and free trial

• The Free plan costs nothing.
• New businesses get a 7-day trial of the Growth plan without any payment or credit card. Nothing is charged when the trial ends; the account simply moves to the Free plan unless you choose a paid plan.

2. Onboarding fee

The one-time onboarding fee (₹50,000 to ₹1,00,000 plus GST, quoted in writing before you pay) pays for setting up your workspace with you: your brief and brand, importing your customers, planning your recall calendar, team accounts and training, and 30 days of hand-holding. It is not refundable once onboarding has started.

3. Monthly and yearly subscriptions

• You can cancel at any time from Settings or by writing to kitkaro.in@gmail.com.
• Your plan keeps working until the end of the period you have already paid for. The period already begun is not refunded, and no further amount is charged after you cancel.
• When the paid period ends, your account moves to the Free plan. Nothing is deleted; you can export your data at any time.

4. Payments made by mistake

If you are charged twice for the same thing, or charged after cancelling, write to kitkaro.in@gmail.com with the payment details. We will return the extra amount within 7 working days of confirming it, to the same card, bank account or UPI ID it came from. Your bank may take a few more days to show it.

5. Failed payments

If a renewal payment fails, your workspace gets a 7-day grace period. After that it becomes read-only until payment is made. Your data is never deleted for non-payment.

6. Contact

Easy Life Concept Pvt Ltd, 4th Floor, F-254, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020 · kitkaro.in@gmail.com