KITKaro Terms of Service
Last updated: 12-10-2026
These Terms are an agreement between Easy Life Concept Private Limited, 4th Floor, F-254, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020, India ("KITKaro", "we", "us"), and the business that signs up for KITKaro ("you", the "Customer"). By creating an account or using KITKaro, you agree to these Terms, our Privacy Policy, our Refund and Cancellation Policy, our Disclaimer and our Data Promise.
1. The service
1.1 KITKaro is an online software service that helps businesses keep in touch with their own customers: customer lists, follow-up reminders, message drafting, broadcasts, lead forms, photo cards, reports and related features (the "Service").
1.2 Each Customer gets a separate account ("workspace") at its own address ({name}.kitkaro.in, or its own domain where offered).
1.3 We may improve, change or add features. If we remove a feature you pay for, we will tell you in advance.
2. Your account
2.1 You must give correct business details and keep them up to date.
2.2 The person who signs up is the Account Owner. The Account Owner decides who in the business may use the workspace and what each user may do.
2.3 You are responsible for everything done through your users' logins. Keep passwords and one-time codes private, and remove users who leave your business.
2.4 Tell us at once at kitkaro.in@gmail.com if you think your account has been misused.
3. Your data
3.1 You own your data. Everything you or your users put into KITKaro — your customers' details, messages, files and reports ("Customer Data") — belongs to you.
3.2 You give us permission to store and process Customer Data only to provide the Service to you, to keep it secure, and as required by law. We do not sell Customer Data and do not use it for any other purpose.
3.3 You can export your Customer Data at any time from Settings.
3.4 No access by our staff without your permission. Our staff do not view your Customer Data, except (a) while your Account Owner has opened support access, for the time chosen; (b) counts and totals used for running the platform, which do not show your customers' names or contact details; or (c) where Indian law requires it, in which case we will tell you unless the law forbids it.
3.5 Our handling of personal data is described in the Privacy Policy and, where signed, the Data Processing Agreement.
4. Your responsibilities
4.1 You are responsible for the Customer Data you put in KITKaro and for having the right to use it, including your customers' consent to be contacted.
4.2 You will follow the Disclaimer and the acceptable-use rules in it, and the terms of any third-party service you use with KITKaro (for example WhatsApp).
4.3 You will not try to access another Customer's workspace, test or break our security, or overload the Service.
5. Fees and payment
5.1 Fees are as shown in your plan at signup or as agreed in writing: a one-time onboarding fee and a monthly or yearly subscription. Amounts are in Indian Rupees; GST is charged as applicable.
5.2 Subscriptions renew automatically at the end of each period unless cancelled before the renewal date.
5.3 If a payment fails, your workspace enters a grace period of 7 days. If payment is still not made, the workspace becomes read-only (suspended) until paid. Suspension never deletes your data.
5.4 Refunds follow our Refund and Cancellation Policy: the onboarding fee is not refundable; a subscription can be cancelled at any time, and the period already begun is not refunded; a payment taken twice by mistake is returned.
5.5 We may change prices with at least 30 days' notice; the new price applies from your next renewal.
6. Cancellation and ending
6.1 You may cancel at any time from Settings or by writing to kitkaro.in@gmail.com. Service continues until the end of the paid period.
6.2 We may suspend or end your account if you seriously or repeatedly break these Terms, use the Service unlawfully, or do not pay, after giving notice where reasonable.
6.3 After the account ends, you have 30 days to export your data. After that we delete your Customer Data from the live system within 30 days; copies in backups are deleted as those backups expire (within 30 days). We may keep billing records as required by law.
7. Availability and support
7.1 We work to keep the Service available and to fix problems quickly, but we do not promise it will be uninterrupted or error-free. Planned maintenance will be announced in advance where possible.
7.2 We take daily backups. Support is available at kitkaro.in@gmail.com on working days, Monday to Saturday, 10:00–18:00 IST.
8. Intellectual property
8.1 KITKaro, its software, design and brand belong to Easy Life Concept Pvt Ltd. You receive a limited, non-transferable right to use the Service during your subscription.
8.2 Your name, logo and Customer Data remain yours.
9. Liability
9.1 To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or lost business), or for losses caused by your users, your customers, third-party services, or events outside our reasonable control.
9.2 Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
9.3 Nothing in these Terms limits liability that cannot be limited by law.
10. Changes to these Terms
We may update these Terms. We will tell Account Owners at least 15 days before material changes take effect. Continuing to use the Service after that means you accept the changes.
11. Law and disputes
These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan have exclusive jurisdiction. We will first try to resolve any dispute by talking with you.
12. Contact
Easy Life Concept Pvt Ltd, 4th Floor, F-254, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020 · kitkaro.in@gmail.com